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RMM · IDENTITY · VAULT · REPORTING — ONE CONTROL PLANE

Your MSP runs on 25 tools.
It should run on one.

EliteMSP unifies endpoint operations, identity, secrets, drift, alerts, approvals, reporting, and application intelligence in one tenant-aware control plane — then grounds governed automation on those operational facts. Native PSA, documentation, and procurement are roadmap breadth.

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OPEN API SURFACE — OAUTH2 + WEBHOOKS TODAY · MCP ON THE ROADMAP · SELF-HOSTABLE · MULTI-TENANT BY DESIGN
SHIPS NOW →ENDPOINT OPERATIONS/IDENTITY/SECRETS VAULT/DRIFT/ALERTS/APPROVALS/REPORTING/APPLICATION INTELLIGENCE
01 / THE PROBLEM

Tool sprawl is a data problem.

A modern MSP runs 8–25 disconnected products. Each one holds a fragment of the truth — tickets in one, assets in another, contracts and passwords somewhere else entirely.

The AI these vendors bolt on top is capped by that fragmentation — by data quality, not model capability. No amount of prompt engineering fixes a broken schema.

SILO 01
PSA
tickets, billing
SILO 02
RMM
agents, patching
SILO 03
Docs
configs, passwords
SILO 04
Automation
scripts, workflows
SILO 05
Security
EDR, alerts
SILO 06
Procurement
quotes, licenses
↓
COLLAPSES INTO
↓
ELITEMSP
ONE PLATFORM · ONE SCHEMA
02 / THE WEDGE

One operational graph.
One source of truth.

Tenant, endpoint, identity, telemetry, drift, alert, approval, model, vault, and audit data share one control plane. AI and automation operate on that governed operational context — not disconnected vendor silos.

Tenant
→
Endpoint
→
State snapshot
→
Drift finding
→
Alert
→
Approval
→
Signed command
→
Audit event
OPEN TODAY — OAUTH2 · HMAC-SIGNED WEBHOOKS. MCP SERVER ON THE ROADMAP.
03 / GOVERNED AUTONOMY

Automation that acts.
Never outside the gate.

Every governed remediation command is assessed, checked against the deny-by-default command ACL, signed through one Ed25519 chokepoint, and written to the tenant audit chain. AI can propose; it cannot bypass authorization.

STEP 1
Assess
The Decision Engine scores reversibility, blast radius, criticality, change category, and confidence.
→
STEP 2
Authorize
A deny-by-default endpoint ACL decides whether the command may be signed at all.
→
STEP 3
Sign
Authorized commands receive a fresh Ed25519 signature, nonce, and timestamp.
→
STEP 4
Audit
Authorization, approval, dispatch, and command-result events land in the tenant audit chain.
■ ED25519-SIGNED COMMANDS ■ APPEND-ONLY AUDIT CHAIN ■ DECISION-ENGINE RISK GATING FULL SECURITY MODEL →
04 / ARCHITECTURE

Built like infrastructure.
Because it is.

DEEP DIVE →
CONTROL PLANE
Python / FastAPI
Modular monolith on Postgres 16 with row-level security forced on every tenant table. JWT RS256, Argon2, RBAC, rate limiting, hash-chained audit.
ENDPOINT DAEMON
Rust
One binary for Windows, Linux, and macOS, implemented and tested for enrollment, telemetry, signed-command execution, and local triage. 200MB RAM design budget.
OPERATOR DASHBOARD
React 19
Real-time operator UI with OpenAPI codegen and CI drift guards — backend and frontend types can’t diverge.
POSTGRES · TIMESCALEDB · NATS · LOKI · REDIS · HEADSCALE — DOCKER COMPOSE TO KUBERNETES
DRIFT DETECTION, POLICY PACKS, IDENTITY SYNC & A MOBILE APP RUN ON THE SAME CORE — SEE THE PLATFORM →
05 / PRINCIPLES

The ones we won’t compromise on.

/ 01
Tenant isolation lives in the database.
Postgres RLS is enabled and forced on every tenant-scoped table; the app role can’t bypass it. Missing tenant context means zero rows — not all rows.
/ 02
AI cannot bypass the signed pipeline.
AI-proposed remediations must clear Decision-Engine routing and the deny-by-default command ACL before the signing chokepoint produces a command. Authorization and results are audited.
/ 03
Open ecosystem, not a walled garden.
OAuth2 client_credentials and HMAC-signed webhooks are live today. MCP remains an explicit roadmap surface.
/ 04
Local intelligence without command authority.
Tiered on-device inference can triage telemetry offline, but it cannot mint or execute commands. Per-tenant cloud token ceilings remain a planned control.
/ 05
Verify what you ship.
Every shipped component passes real tests against real backing services, locally and in CI. No “looks done but isn’t.”
06 / POSITIONING

They bolt AI on.
We built under it.

Halo, ConnectWise, Autotask, NinjaOne, Atera, Kaseya, IT Glue, Rewst, Liongard, Pax8, Thread — eleven platforms mapped, one shared structural gap: data in disconnected silos, AI capped by what it can see.

THE INCUMBENT STACK
✕Data fragmented across 8–25 products and vendors
✕AI retrofitted onto legacy schemas it can’t see across
✕Walled-garden APIs; integrations as a revenue line
✕Surprise AI credit overages billed at month end
✕Automation that can execute without audit or rollback
ELITEMSP
✓One tenant-aware operational data foundation
✓Endpoint-local triage grounded in live telemetry
✓OAuth2 and signed webhooks today; MCP planned
✓Local inference shipped; cloud token ceilings planned
✓Governed commands are risk-scored, ACL-checked, signed, and audited
FULL COMPARISON, ALL 11 →
432
BACKEND TEST FUNCTIONS, INCLUDING CROSS-TENANT PROOFS
129
REST ENDPOINTS, OPENAPI DIFF-GUARDED
632
RBAC ROUTE×PRINCIPAL TEST CASES
0
UNVERIFIED “SHIPPED” CLAIMS

Stop renting 25 dashboards.

EliteMSP is in active development, building in the open. Join the waitlist for early access.

PRODUCT UPDATES ONLY. SEE OUR PRIVACY NOTICE.